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Receiving Your Cargo

Where can I get the actual arrival date of the shipping vessel?
There are two ways: The shipping agent will contact the 
Notify Party provided on the B/L about the shipment's arrival or you may contact the shipping agent on your end about one week prior to the shipping vessel's ETA. To contact your shipping agent, please follow the instructions below. 

1. Visit your CAP to find the carrier (shipping company) name of your vessel.
2. Click on the hot pink “Shipping Agent” in your CAP to show the list of all agents.
3. In the above list, go to the section that lists your port of discharge.
4. Search the list by looking for the cell that has the correct carrier from step 1.
5. The agent listed next to the correct carrier in step 4 is your shipping agent. 

Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then.
How do I find a clearing agent?
You can use one of our knowledgeable agents as your 
clearing agent. For more information about this additional service, please click on the appropriate port below. 

Dar Es Salaam
Durban
Mombasa 

Please note that there are also sources for this service available on the Internet.
Can the vehicle be delivered to my country?
Yes, BE FORWARD has knowledgeable forwarding agentson staff that can deliver the vehicle from the port of discharge. For more information on how to obtain this service, please click on the appropriate port below. 

Dar Es Salaam
Durban
Mombasa 

Please note that there are also sources for this service available on the Internet.
Is it possible to clear customs using PDFs of the B/L?
No, it is not. However, you can complete 60 percent of the entire customs clearing procedure using PDFs of the B/L. The rest requires the original B/L to be turned in.
Can you send me two sets of the B/L—one for me and the other for my clearing agent?
Unfortunately, we cannot. Shipping companies issue only one set of the B/L per cargo, regardless of requests for additional copies.